Information about our delivery system

Deliveries are dispatched within 1-2 working days after your order. We’ll always send you an automated email once your order is on route, but if you’ve not received this after 3-5 days or you have any concerns, please contact us at nieromansi@gmail.com. If your order has been sent by a tracked service, you’ll also receive the tracking information in your shipping confirmation email.

Deliveries are made by either Evri or Royal Mail, depending on the weight of your order, what products you are purchasing and customer preference (tracked/untracked).

If we are aware of a delay, we will attempt to contact you and minimise any disruption. You may also be contacted by the courier company directly; please note that some parcels sent via Royal Mail are not tracked and therefore we cannot monitor any delays.

We offer free delivery when you spend £12.00 or more on orders within the UK and also on all subscription orders within the UK. Once despatched, standard deliveries take around 3-5 working days to arrive.

 If you qualify for free delivery but want your order to arrive sooner, you can opt to pay for first class delivery during the checkout process. Otherwise, your order will be automatically sent via our free standard service.