OVERVIEW

Please read these Terms of Service carefully before accessing or using our website. By using this website or placing an order with us, either by telephone or through our website, www.nieromansi.com,  you agree to be bound by these terms and conditions. If you have any questions regarding these terms and conditions, please contact us using the contact details below.

Information about us 

We are Niero Mansi & Co Limited, registered in England. Our company registered address is 31, Esmeralda Road, London, SE1 5RJ. Our registered VAT number is GB356139000.

How to contact us 

Our email is nieromansi@gmail.com . Our WhatsApp is 07727137437. 

How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

Section 01 – Placing an order

When you place an order with us the acceptance of your order will take place when we email you to accept it at which point a contract will come into existence between you and us. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

Unfortunately, we are not able to deliver orders placed through the website to addresses outside of the UK at this time. We will not be responsible for delays, damages, or issues with quality (flavour or condition) of any orders placed that are forwarded on from the shipping address given upon check out.

Section 02 - Product description and substitution

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 03 – Return Policy

As a consumer, for some products bought online or over the telephone, you have a legal right to change your mind and return the product within 14 days of delivery of the product, but not where:

- you have opened any of our coffee products; or

- the goods have been made to your specification; specification includes grinding coffee. Therefore, any coffee that you have requested to be ground cannot be returned on the basis of contract cancellation.

We will make any refunds due to you as soon as possible and in any event within 14 days after the day on which we receive the product back from you.

Where you have a right to cancel an order and you wish to do so, you simply need to let us know that you have decided to cancel before the shipment of the product. We will refund you the price you paid for the product and/or any delivery costs, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer.

We will refund you via PayPal or Bank transfer.

If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is acceptable. If it is possible, we will let you know about any changes to the price of your order, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you would like to make changes to a Subscription please contact us, we cannot guarantee that changes will be possible. 

The easiest way to do this is to email us at nieromansi@gmail.com or contact us by telephone on 07727137437.

Section 04 - Delivery

Deliveries are made by either Evri or Royal Mail, depending on the weight of your order, what products you are purchasing and customer preference (tracked/untracked). 

If we are aware of a delay, we will attempt to contact you and minimise any disruption. You may also be contacted by the courier company directly.

The product will be your responsibility from the time we deliver the product to the address you gave us or in accordance with the alternative delivery instruction you gave us. You own the product once we have accepted your order and received payment in full.

Section 05 - Quality concerns

We take great pride in the quality and condition of our coffee, and it should reach you in the best possible condition. When you receive your order, please remove all external wrapping, check the bags of coffee are undamaged and that the correct products have been supplied in the right quantities. If you aren’t happy with what you find, please call us and, if possible, email pictures, we will do our best to put it right.

Section 06 - Online resellers

We are aware that occasionally an individual or business will order from us and re-sell that coffee without our knowledge or consent. It is important to note that any purchases made from an unauthorised reseller will not be covered by our terms and conditions and we will not be responsible for lost items, unfulfilled orders, damages, or issues with quality, such as flavour or condition.

Section 07 - Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy or reproduce part or all of the contents of the website in any form including, without limitation, its incorporation into or store in any other website, electronic retrieval system, publication, or other work (whether hard copy, electronic or other) without our express permission.

Section 08 - Privacy

Niero Mansi & CO Ltd, 31 Esmeralda Road, London, SE1 5RJ, is the data controller for the purpose of the Data Protection Act 1998.

By preceding to use our website you consent that we may process the personal data (including sensitive personal data) that we collect from you in accordance with our Privacy Policy. In particular we will use information we hold about you for the purposes of fulfilling orders. Please address any questions, comments and requests regarding our data processing practices to  nieromansi@gmail.com

Section 09 - Changes to the website

We may update our website and these terms and conditions from time to time and may change the content at any time. We do not guarantee that our website, or any content on it, will be free from errors or omissions.

Section 10 - Governing Law

These terms are governed by the laws of England and Wales. For the avoidance of doubt, if you live in Scotland, Northern Ireland or Wales, you can bring legal proceedings in respect of the products in either your local courts, or the English courts.

Section 11 - Subscriptions

- General

Monthly subscriptions will be processed on the same date as the original order date every month (eg 15th). Fortnightly subscriptions will be processed every two weeks on the same day of the week (eg Monday). Where this falls on a weekend, bank holiday or after 2pm, it will be despatched the next working day.

Subscriptions are only available for UK customers at this time.

-Payment

Repeat Subscription payments are taken according to the schedule agreed when purchasing the subscription i.e., every two weeks or monthly. The shipment of the product will be right after the confirmation of the payment, accordingly with our Delivery Policy.

- Cancellations and Amendments

If you would like to make changes or cancel a Subscription please contact us at least 5 days before your due date or we cannot guarantee that changes will be possible. We can not guarantee that any substitutions of products are going to be made to your next shipment, due to possible inventory adjustments. 

You can make changes to future deliveries as part of a Repeat Subscription or you can also pause or cancel anytime .